Category: Best practices

 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 Bahram Rezaei 
 
 
We love working with Digital Sky Solutions. They don’t overwhelm us with technical details or push solutions that we don’t understand. Instead, they listen, ask the right questions, and help us find solutions that actually fit our needs. They make sure we understand what’s involved before moving ahead.

If something is going to require extra work from our staff to implement, they explain the trade-offs upfront so we know what to expect and aren’t caught off guard by changes.
 
 
  Google 
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 Andrew Lai 
 
 
These guys are great. They don’t overwhelm us with technical mumbo jumbo or propose solutions that we don’t understand. Instead, they listen, ask the right questions, and help us find solutions that actually fit our needs while making sure we understand why they’re recommending them.

If something is going to require extra work from our staff to implement, they explain the trade-offs upfront so we know what to expect and aren’t caught off guard by changes.
 
 
  Google 
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 Maria Phillips 
 
 
After dealing with a lot of frustration with our previous IT company, switching to Digital Sky Solutions has been a big improvement.

The biggest difference for us has been having consistency. With our old provider, we were constantly dealing with different technicians and having to explain our setup and needs over and over again. Things would get delayed, and we often felt like we had to keep checking in just to make sure things were actually moving forward.

With Digital Sky Solutions, there is someone keeping track of what needs to happen and making sure things don’t get missed. Whether it’s a new workstation setup or a regular support request, we have much more confidence that things are being looked after.

It’s been a much better experience working with an IT company that takes ownership and follows through. We’d definitely recommend Digital Sky Solutions to any business looking for reliable IT support.
 
 
  Google 
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 joel swets 
 
 
Finding a reliable IT company isn't easy, but these guys have been fantastic. They're always quick to respond, easy to get ahold of, and actually take the time to explain what's going on instead of talking in technical jargon.

They've helped us with cybersecurity, Microsoft 365, cloud services, and all of our day-to-day IT support. It's reassuring knowing they're keeping an eye on things behind the scenes so we can focus on running our business.

What stands out most is how responsive and friendly the team is. Every issue we've had has been handled quickly, and we've never felt like just another number.

If you're looking for dependable business IT support or managed IT services, I'd definitely recommend giving them a call. Great people, excellent service, and a team you can count on.
 
 
  Google 
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 Colin Spivey 
 
 
We only recently began working with Digital Sky Solutions for our IT support and it’s already been a game changer for our business. We use them for full managed IT services, and it's been amazing having quick, professional IT support without needing an in-house IT person on our team. They’ve already tackled some big projects for us, moving our email off an old provider onto a more secure system, setting up a new server, and making sure all our data came over safely. They also tightened up our network security, put proper backup and disaster recovery plans in place, and set us up so staff can work from home securely.  They've been very easy to work with and if something comes up, they respond fast and explain it in plain English so we actually get what’s going on.  So far we are thrilled with the services we're receiving and it genuinely feels like they’re really invested in keeping our business running smoothly.  I’d happily recommend Digital Sky to any business in Victoria that needs reliable IT support.
 
 
  Google 
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 Elizabeth R. Bjornson 
 
 
Digital Sky stepped in at an awkward time.  We had just invested in a full digital patient management, health-care solution from another provider and had attempted an installation with that provider which had failed.  The software manufacturer referred us directly to Digital Sky to address the failed installation, make recommendations for the long term to include cyber security and hardware.  There was an additional investment involved on the front end, but once the solution proposed was implemented and regular maintenance was adhered to, little to no issues arose and maximum efficiency, the highest level of security and trouble-free workdays became the new norm.  If we ever do experience an issue, Digital Sky is quick to respond.
 
 
  Google 
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 SRS EFI 
 
 
5 Stars - Exceptional IT Recovery Services When We Needed Them Most

Digital Sky Solutions provided outstanding service during a challenging transition. When our previous managed IT provider unexpectedly passed away, we needed help transferring control of our email systems, website domains, and computer network to ensure continued operations.

The team at Digital Sky Solutions responded quickly and professionally to our needs. They worked efficiently to help us establish proper control of all our systems - from email accounts and domain registrations to our internal network infrastructure. Their technical expertise and problem-solving skills were truly impressive.

What stood out most was their compassionate approach during a sensitive time, combined with their ability to seamlessly manage the transition process. They explained each step clearly and ensured we had proper documentation and backup access protocols in place going forward.

The professionalism and technical knowledge they demonstrated throughout this process was exceptional. They handled every aspect with care and expertise, making what could have been a complex transition remarkably smooth and straightforward.

Their team went above and beyond to ensure continuity of our IT operations during this unexpected change. The level of service and attention to detail was outstanding from start to finish.

If you're looking for reliable IT support in Victoria, that can handle complex situations with both technical excellence and genuine professionalism, I highly recommend Digital Sky Solutions. Their service exceeded our expectations in every way.

Thank you for your exceptional support during our transition!
 
 
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 Richard Chambers 
 
 
I was a long time user with Digital Sky when I owned my own business . The service and the prevention approach worked wonderfully in my office. I still use Digital sky for my personal IT needs and I and my wife are etremely happy .
 
 
  Google 
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 Beau Flex 
 
 
Our corporate network was primitive and had many issues covering everything you could imagine. We lacked the capability to work remotely. The team at Digital Sky Solutions diagnosed our issues, took action and provided professional advice on how to remediate the network. The team performed a full rebuild of the entire network including remote work capabilities, state of the art security and data backups. The Design and installation and ongoing support of the systems and software solutions have been extraordinary. Highly recommend DSS as they are a very professional team that deliver great value!
 
 
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 Melanie Weston 
 
 
We hired DSS and they came to our firm at a difficult time. We had lost access to our website controls and had some other issues with IT leadership in the organization. DSS was able to come in and take back control of all of our digital assets. More importantly steps were advised, so we would never be in that position again. Whenever we have needed them they have been responsive, professional and personable. I would not hesitate to recommend them for anyone looking for a good IT provider. DSS is always quick with response time and solutions. Never disappointed. The DSS crew is incredible
 
 
  Google 
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