Moving Away from Break-Fix IT Support

Posted: October 10, 2023

When you consider technology management for your business, what comes to mind? Do you replace technology as it ages, or do you take steps to invest in IT improvements? Many business leaders cite difficulty with technology management as the primary reason for break-fix IT support. Perhaps, they do not have the budget to hire an in-house technician, forcing them to deal with issues on the fly. When general upkeep cannot occur, downtime is bound to happen, resulting in even greater losses.

This downtime is not the only loss that occurs from break-fix IT. You also lose out on the productivity that could be happening with a well-oiled IT infrastructure. By proactively managing your technology, you can reduce the risk of downtime and lost productivity.

Why Managed IT Services?

The managed service model was created in an attempt to address these challenges. Managed service providers, or MSPs for short, provide technology management services to other companies that might not have the in-house resources or expertise to take care of their own technology. Maintenance occurs according to a service level agreement, a contract that lays out how much service you can expect and how much you pay for it each month. You get all of the services you need without the expensive up-front costs associated with break-fix IT. Key services ares include:

  • Network and infrastructure support
  • IT help desk
  • Cybersecurity
  • Platform hosting
  • IT project management
  • IT consulting
  • Microsoft 365/Hybrid work
  • Dev-ops

Even if your company has an established in-house IT department, an MSP providers can present value to your organization with co-managed IT services. Most internal IT teams need help, even on the best of days, especially if they have to juggle innovations with general upkeep and maintenance. You can make things much easier on your staff if you provide them with some additional support from an MSP.

We understand that technology management may not be your business’ priority. Digital Sky Solutions works to help businesses just like yours flourish despite their technology knowledge deficits. If you take proper care of your technology now, it could save you a lot of trouble later on. To learn more about what we can do for your business, reach out to us.

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