• Are you getting good service?
• Can you say exactly how good the service you are getting is?
• Can you measure how much of the service you paid for, you've received?

To make sure we can provide the service a client expects we must first define some tangible measurement of what they expect. We employ a (SLA) Service Level Agreement to help define what the service needs of our clients are. Different clients have different needs. How critical is it that your network be working? How much time does it cost your business per hour to not have your network running. If your systems are not critical and you can afford some down-time you will not need the same response time as someone who cant afford to have their network unavailable for even an hour. We tailor our SLA to the needs of our clients. Do you need someone onsite to fix a critical issue within 2 hours of your call? Would you like to know exactly how long it will be until someone will respond to your support email? Our service level Agreement will guarantee you receive the service you paid for.